Shipping policy

Shipping Policy

At PaperOnly, we aim to dispatch your thermal paper orders promptly and provide reliable delivery across Australia.

1. Order Processing

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays will be processed on the next business day
  • Processing times may be slightly extended during peak periods

You will receive a confirmation email with tracking details once your order has been dispatched.

2. Shipping Method

We primarily ship via Aramex courier services.

Please Note:

  • We do not deliver to PO Boxes
  • A valid physical street address must be provided at checkout
  • Orders submitted with PO Box addresses may be cancelled or delayed

Customers are responsible for ensuring all shipping details are accurate and complete.

3. Estimated Delivery Timeframes

Delivery estimates begin after dispatch and vary by location:

Eastern States Metro (NSW, VIC, QLD, SA)

2–6 business days

Western Australia (WA) & Northern Territory (NT)

5–12 business days

Regional & Remote Areas (All States)

7–14 business days

Delivery timeframes are estimates only and may vary due to:

  • Courier network limitations
  • Remote locations
  • Weather disruptions
  • Peak periods

We are not liable for delays caused by third-party couriers.

4. Authority to Leave (ATL)

Unless otherwise requested, parcels may be left at the delivery address if deemed safe by the courier.

If you require signature on delivery, please contact us immediately after placing your order.

We are not responsible for parcels lost or stolen after confirmed delivery.

5. Incorrect Address & Returned Parcels

If a parcel is returned due to:

  • Incorrect or incomplete address
  • Failure to collect
  • Delivery refusal

Additional redelivery fees may apply.

Original shipping charges are non-refundable.

6. Damaged Deliveries

If your parcel arrives damaged:

  • Take clear photos immediately
  • Retain all packaging materials
  • Contact us within 48 hours of delivery

We will assist with investigation and resolution where appropriate.

7. Risk

Risk in the goods passes to the customer upon delivery to the nominated address.

Contact

For shipping enquiries:
📧 Paperonly.au@gmail.com